Careers

The Company

Based in South Wales, Neurogen supplies specialist clinical neurophysiology systems and accessories across the UK and Ireland. Neurogen is a growing company that has quickly built a reputation for having high quality, industry-leading, products.

There is an opportunity to join this high-growth team as the Customer Support Engineer to support and further strengthen existing customer relations. The successful applicant will be required to manage technical projects, such as, installing and servicing neurology medical equipment. Full product training will be provided.

Key Responsibilities

• To install single systems or large networked systems (larger installations completed as part of a team)
• To perform preventative and routine maintenance on installed equipment in a professional manner
• To troubleshoot, diagnose and repair systems on-site and/or remotely via telephone and PC
• Manage installation and service schedules
• Have direct interaction with customers and be a point of contact for customer support queries
• Have a thorough understanding of all software packages to support any customer queries (training provided)
• Liaise with manufacturer regarding system development i.e., cloud data storage, software and hardware development.

Qualifications, Skills and Experience

• HNC, HND, degree or postgraduate in appropriate subject (e.g.: electronics, engineering or IT)
• Previous experience networking, servicing, diagnosing and repairing medical equipment (desirable)
• Previous experience working in a hospital environment (desirable)
• Excellent verbal and written communication skills
• Excellent interpersonal skills with an ability to relate well to customers
• Capable of working independently and able to remain calm in high pressure situations
• Strong time management skills
• Self-motivated and a team player
• Full UK driving licence and must be willing to travel extensively in the UK and Ireland

Benefits

• Monthly car allowance
• Mobile Phone and Laptop
• Pension scheme
• Health plan

Salary

• Competitive salary, dependent on experience
• Annual bonus scheme

Location

• Head office in Pontyclun (South Wales)

Clinical Applications Specialist: Neurophysiology (EEG, EMG, PSG, TMS, IOM)
Location: Cardiff, South Wales plus extensive UK/Ireland travel.
Salary: Dependent on experience.

Working for a high-growth supplier of diagnostic neurophysiology equipment, you will be required to:

• provide high level applications support and training to clinical users
• assist our sales team with presentations and customer product evaluations
• assist with on-site networked equipment installations

Full product training will be provided.

Main Responsibilities

• Providing high level applications support to customers
• Providing specialist equipment training at customer hospital sites
• Assist with and perform product demonstrations to customers
• Organising customer site visits and product evaluations
• Develop and maintain good contact with customers
• Being part of a team installing networked systems at hospital sites
• Attending academic and clinical meetings to promote our products and keep up to date with clinical developments

Knowledge, Skills and Experience

• Qualification to appropriate degree or postgraduate level
• Clinical experience of performing EEG, NCS or IOM
• A thorough understanding of our products and their clinical applications (full product training will be provided)
• Good technical “know how” and an interest in IT and medical technology
• Excellent communication skills
• Excellent interpersonal skills with an ability to relate well to customers
• Good presentation skills
• Full driving licence