Based in South Wales, Neurogen supplies specialist clinical neurophysiology systems and accessories across the UK and Ireland. Neurogen is a growing company that has quickly built a reputation for having high quality, industry-leading, products.
There is an opportunity to join this high-growth team as the Customer Support Engineer to support and further strengthen existing customer relations. The successful applicant will be required to manage technical projects, such as, installing and servicing neurology medical equipment. Full product training will be provided.
To install single systems or large networked systems (larger installations completed as part of a team)
To perform preventative and routine maintenance on installed equipment in a professional manner
To troubleshoot, diagnose and repair systems on-site and/or remotely via telephone and PC
Manage installation and service schedules
Have direct interaction with customers and be a point of contact for customer support queries
Have a thorough understanding of all software packages to support any customer queries (training provided)
Liaise with manufacturer regarding system development i.e., cloud data storage, software and hardware development.
Qualifications, Skills and Experience
HNC, HND, degree or postgraduate in appropriate subject (e.g.: electronics, engineering or IT)
Previous experience networking, servicing, diagnosing and repairing medical equipment (desirable)
Previous experience working in a hospital environment (desirable)
Excellent verbal and written communication skills
Excellent interpersonal skills with an ability to relate well to customers
Capable of working independently and able to remain calm in high pressure situations
Strong time management skills
Self-motivated and a team player
Full UK driving licence and must be willing to travel extensively in the UK and Ireland